MY PRODUCT IS DAMAGED. WHAT DO I DO?
If you receive a damaged product, please contact us at firstname.lastname@example.org. Please provide your name, shipping address, order number (if available) and a picture of the broken product within 14 days of the purchase. We will then send you a replacement.
WHEN WILL YOU SEND OUT MY ORDER?
Orders will generally ship within 2-5 business days of the order being placed. Our Leashes are handmade it can take up to 7 business to get them ready for shipment.
HOW LONG DOES DOMESTIC SHIPPING TAKE?
USPS shipping generally takes about 2-3 business days. We ship all of our products directly from Kendrick so the shipping time depends on your location and can generally take up to 7 days
HOW MUCH DOES SHIPPING COST?
Standard shipping in the US and Canada is a $5.00 flat rate.
EXCHANGE POLICY F.A.Q.
NOT THE RIGHT SIZE. CAN I EXCHANGE IT?
If you want to change the size of your product for any reason you can send it back to us within 10 days of the purchase. The original invoice must be included with each exchange. Please allow 30 days for receipt and processing of your return. Hardware Brewing Company is not responsible for lost or damaged shipments during an exchange. Therefore we recommend a service that provides a tracking number and insurance. Please send to the following address: Hardware Brewing Company, 701 E Main Street Kendrick, Idaho, 83537
PRODUCT CONDITIONS FOR EXCHANGES.
We accept exchanges of items that are just in new conditions. We recommend leaving price tags attached in order to state that the products haven’t been used. Also, make sure not to wash any of the products since they are not made for laundry machines and dryers. Furthermore, they have to be in the original Packaging/Bag. After receiving the product the money will be exchanged within 30 days.
LOST PACKAGE/ WRONG ITEM
I DIDN’T RECEIVE MY PACKAGE
If you didn’t receive your package please make sure that the package wasn’t mistakenly placed nearby. For example: at your neighbor’s door or in your manager’s office. Please keep in mind that carriers drop packages off at a close location if you are not available at the time of delivery.
I RECEIVED THE WRONG ITEMS
If you have received the wrong product please email us at email@example.com and provide your name, order number and the list of products that are missing. We will make sure the issue is resolved as soon as possible.
WHICH DELIVERY SERVICE SHOULD I TAKE TO EXCHANGE THE ITEMS?
Please make sure to include the invoice and provide a tracking number to the management. This will make it easier to keep track on your purchased item. Send tracking number to firstname.lastname@example.org.